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Connected Capability | Eloqua how to series
How to access Redwood Design Experience
Last updated: 24 April 2025
Overview:
Redwood Experience, Oracle's award-winning user experience
"Redwood is the name of Oracle’s next generation user experience. It brings state-of-the-art, consumer grade user experiences across devices to the sophisticated enterprise scenarios that Oracle enables. The Redwood experience is not just for our user interfaces."*
*SOURCE: Oracle | Redwood Philosphy
Redwood Design System wins Webby Award 2024
The Redwood Design System earns more recognition, recently winning a Webby Award in the category of Apps & Software! The Webby is the leading international award honoring excellence on the Internet.*
*SOURCE: The Webby Awards
UPDATE: November 2024. With Release 24D in November 2024, Redwood is now your default when you login to Eloqua. You can still turn Redwood off, this video shows you how to toggle between Redwood ON and Redwood OFF.
Following Eloqua Release 24D in November 2024, Redwood Experience is the default UI
Which parts of Eloqua are currently available in Redwood?
Redwood is now the default User Interface when you login to Eloqua
- You will still be able to turn Redwood off and return to the classic interface. However you will have some limited functionality with newer features only being available in Redwood.
Tips to consider for your Eloqua user community
- Consider updating internal user guides to show the new Redwood screens.
- Introduce Redwood to those of your user community who may not be logging into Eloqua on a regular basis.
- Keep in mind, Redwood is being rolled out across the platform, this means you will see changes with each Eloqua Release, that's once every three months.
- What about Eloqua E9 screens? The Eloqua Product Marketing team has been very clear, Redwood will be rolled out to ALL areas of Eloqua.
Oracle would like to hear from you about your Redwood experience.
Option 1: If you believe Redwood is preventing you from completing a task in Eloqua, i.e. perhaps a bug...
Please visit My Oracle Support and log a Service Report.
You may need to work with your Eloqua Administrator in order to log a Service Request.
Marketing Cube clients can email us directly at support@marketingcube.com.au and we can log that Service Request on your behalf.
Option 2: If you have feedback on overall design choices, missing features, frustrations, and overall behavior, you can...
Contact the Oracle Eloqua Product Marketing team directly. You can email Alexa Kalapaca - Principal Product Manager at Oracle.
Please review the "What should I include in my feedback?" section below as you prepare your feedback for Alexa:
What type of feedback should I submit?
Here are some ideas for when to submit feedback:
- If you experienced something that felt like a bug, then submit the feedback
- Tip! Validate if the issue you are seeing exists in the legacy screen as well
- If you experienced something that made you pause enough to think about submitting feedback, then do it
- If you have a feature that you previously used and is now missing, then submit the feedback
- If you loved an experience, then submit the feedback
- If there is a design flaw that you feel passionate about, then submit the feedback
What should I include in my feedback?
Include the information below with your feedback. This will be especially helpful with bugs.
- The instance and user information - what instance were you logged into and who were you logged in as? Your "instance" is usually your company name from the Eloqua login screen.
- Your browser information - Go to your browser settings and find out the version you are using
- Steps to reproduce (if applicable) - Be detailed and tell me how I can try to reproduce what you experienced
- What was expected (if applicable) - based on the steps, what did you expect to happen?
- What actually happened (if applicable) - based on the steps, what happened?
Including screen shots are really helpful.
Share your Redwood feedback directly with the Oracle Eloqua Product Marketing team
How do I send my feedback?
Alexa Kalapaca - Principal Product Manager, Oracle Marketing Cloud is heading the team to gather and evalutate feedback from Eloqua clients.
If your Redwood feedback is more general, this try this quick feedback form
Option 3: All feedback is appreciated, even annonymous feedback
This survey does not require you to provide your name or contact details.
You're asked to nominate the area of Eloqua you're wanting to provide feedback on e.g. emails, landing pages, campaigns, image libraury etc.
Then four questions as below:
- How would you rate your overall experience with the new user interface?
- What aspect of the new user interface worked well for you?
- What challenges or frustrations did you encounter with the new interface?
- Do you have additional feedback or suggestions for improvement?
Keep in mind this method does not allow Oracle to respond to you with any follow-up questions, so be as clear as possible with your feedback or, consider emailing Alexa directly as per above.
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